At Gemstone Laboratories, we strive to provide transparent and fair payment and refund processes for our customers. This policy outlines the terms and conditions regarding payments and refunds for the services we offer. Please read it carefully before making any payment.
1. Payment Terms
- Accepted Payment Methods: We accept payments via credit cards, debit cards, bank transfers, and other online payment gateways as specified on our website.
- Payment Timing: All payments must be made in full at the time of service request unless otherwise agreed upon in writing. Services will not be initiated until payment has been received and confirmed.
- Currency: All payments are processed in Indian Rupees (INR). Any currency conversion fees or additional charges imposed by your bank or payment provider are your responsibility.
2. Service Fees
- Service Charges: The fees for our gemological testing and verification services are listed on our website or communicated during the service request process. These fees are subject to change without prior notice.
- Taxes: All prices listed on our website are inclusive of applicable taxes unless stated otherwise. Any additional taxes or fees required by law will be added to your invoice.
3. Refund Policy
- Non-Refundable Services: Due to the nature of our services, all payments made for gemological testing and verification services are non-refundable. Once a service has been initiated or completed, no refunds will be issued.
- Service Cancellation: If you wish to cancel a service before it has been initiated, you may be eligible for a refund minus any processing fees. Please contact us immediately at [email protected] if you need to cancel a service.
- Disputes: In the event of a dispute regarding our services, please contact us within 7 days of receiving your Gem Lab report. We will review your case and work towards a resolution, but refunds are not guaranteed.
4. Service Errors
- Re-Evaluation: If you believe there was an error in the testing process, please contact us within 7 days of receiving your report. We may offer a re-evaluation of the gemstone at no additional cost, but refunds will not be issued.
- Disclaimer: Gemstone Laboratories is not responsible for any discrepancies in gemstone quality or authenticity that arise after the testing process due to alterations or modifications made to the gemstone.
5. Contact Information
If you have any questions or concerns about our Payment & Refund Policy, please contact us at:
Gemstone Laboratories
47, Regarpura, Karol Bagh,
New Delhi, India
Email: [email protected]
By making a payment to Gemstone Laboratories, you agree to the terms outlined in this Payment & Refund Policy. Thank you for choosing us for your gemstone testing needs.